FAQ

In The Digi Diary avoid to enter or using special character (special character is non-alphabetic and non-numeric like @, #, $, <, %, ^, &, *, !) for any field like Student, Staff, Income, Expense, Transport, Custom Field etc, otherwise it may fail PHP or JavaScript processing.

For student data access separation there is a Teacher Restricted Mode feature is available, by default teachers can access all student data but when Teacher Restricted Mode (System Settings > General Setting > Teacher Restricted Mode) is enabled then teacher can see only their assigned class-section or subject, student related data for different modules like Exam, Homework, Lesson Plan etc. Note:- please note that if you have assigned teacher as a class teacher to the class then

In The Digi Diary you can assign fees for each student by creating fees groups from Fees Collection > Fees Group then Fees Collection > Fees Master (create fees by selecting fees group here) and assign to student from Fees Master > Assign/view Fees. Please check the following documentation https://smart-school.in/docs/#feescollect for more understanding.

To take student (soon we will add staff attendance also) attendance automatically through biometric attendance device you should have The Digi Diary Biometric Attendance App (desktop application) and Biometric Attendance Device. The Digi Diary Biometric Attendance App supports multiple biometric attendance devices so you can add multiple devices and take attendance with them simultaneously. You should purchase compatible biometric devices at your end from any online store or from your local market.

Examination and Online examination both are different modules.​Examination Module: It is used for regular/offline examination where exam based on theory or practical and student answer in this exam on pages based answer sheet. Suppose a regular maths exam of class 7 should be conduct in school's class using question paper and answer sheet.  After examination student should submit answer sheet to examiner. Finally student marks should be entered in exam marks and their result and

In The Digi Diary you don't have to create subscription fees for every months because student fees are not something like subscription billing which can be vary month to month depends on services usage. Student fees are pre decided at time of student admission so in beginning of academic session you will configure and create all fees for all students with their due dates. Although you can change assigned fees at any time of student because fees are calculated in real time.To understand how Smart

If you are getting alert message "Sorry! You are not belonging to any class for current academic session." while login to student account so this message is occurred when a student is login which is belonging to an academic session and that session is not currently set as current academic session in your The Digi Diary System Settings > General Setting. So please check for your current academic session.  

To set start day of week for timetable go to System Settings > General Setting, here you will find option Start Day of Week to set start day according to your country.

In The Digi Diary, if you want to change text labels like if you want to change text lebel of "Academics" to "Academics Settings" then for this you should go to the Language file location, here first you should select the Language file according to your country language and do changes in that language file.For e.g. if you want to change text lebel of "Academics" to "Academics Settings" in English language then go to the file path location \application\language\English\app_files and open

No, The Digi Diary built to manage single school or single branch and does not support multi school or multi branch feature. Even you can not customize The Digi Diary to transform it in multi school or multi branch management system because its licensing terms does not permit for this.

Yes, you can use The Digi Diary without internet on localhost installation (using XAMPP or WAMP) but you will lose the benefits of some features like -Email, SMS and Push notification and messagingOnline PaymentYouTube videosIf you are using The Digi Diary with internet on localhost installation then above mentioned features will work.

Yes, you can use The Digi Diary on localhost installation (using XAMPP or WAMP) and access it in your local LAN (Local Area Network) from other pc in network. How to configure The Digi Diary for local LAN network please check this article.

By default display error messages are disabled in The Digi Diary that is the reason every time if there is any error occurred system is showing 500 error message. This is due to The Digi Diary environment is set for production . To enable display error message you should change The Digi Diary environment from production to development.Please do the following changes in code files to change environment -Open file \index.php in any editor carefully from your installation folder and

To find Envato Market Purchase Code for an item check this https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code guide.

If you have any general questions don't hesitate to contact us on support@qdocs.in and for support questions you can open support ticket at http://support.qdocs.in

The Digi Diary does not support 3 decimals places for a number or currency amount.

To check The Digi Diary Version, login from superadmin panel and then go to System Settings > System Update link. Here you can see your current The Digi Diary Version.

Click here to read more about the server requirements.

Yes, The Digi Diary support RTL direction for languages.

Unfortunately not, the PDF or exported documents are only generated in LTR direction.

No, currently unicode characters for non English languages does not supported in data export from table or datatable.

After adding staff or student if no email is receiving or there is no any email send by system then your email setting is not configured properly so system is unable to send any email. To configure email please check this article.

Unfortunately you can’t use The Digi Diary as SaaS or multi school application. Even you can not edit or customize The Digi Diary to make it SaaS or multi school application due to its licensing terms. The Digi Diary licenses are single end products, additional information for licenses can be found here.